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WORKING WITH OUR SUPPLIERS Support & documentation

On June 3, Olymel will turn to Coupa, an intuitive and efficient platform, for transaction management with some of our suppliers.

Want to know more? Discover our new Supplier Section!

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Questions on Coupa? Find your answer in our FAQ

As a first step, only suppliers of products or services considered as indirect purchases will be required to use the Coupa Supplier Portal.

Indirect purchases refer to the acquisition of goods or services that are not directly related to the product manufacturing process. List of examples of indirect purchases [PDF].

If you are a supplier for purchases considered as direct (e.g., spices or packaging material) or related to the maintenance and repair of our equipment, you will be integrated to CSP during the next phases of the project. We will be providing you with more details further on.

If you are a supplier concerned*, you will receive an email from Coupa, a few weeks before the implementation date, inviting you to create your account and update your profile. Starting June 3, 2024, you will be able to manage the ordering and billing processes with Olymel from the platform.

Suppliers who will be integrated in a subsequent phase will receive this same email a few weeks before their integration. More information to follow.

*To better understand if you are considered a supplier of indirect purchases, please refer to the answer to question 

If you are a supplier concerned*, you will have access to the platform as of June 3, 2024. You will receive an email communication to announce the implementation. From this moment, you can start using Coupa for your exchanges with Olymel.

*To better understand if you are considered a supplier of indirect purchases, please refer to the answer to question 1.

If you are a concerned supplier*, as of June 3, 2024, you will be able to start submitting your invoices through the Coupa Supplier Portal once your account has been created.

*To better understand if you are considered a supplier of indirect purchases, please refer to the answer to question 1.

New suppliers will first have to complete a form so that their supplier file is created internally. 

If you are a supplier of indirect purchases* and you do not already have a Coupa profile, you will then receive an email from Coupa to create your account and update your profile on the CSP. If you already have a Coupa profile, please refer to question 8.

For new suppliers for purchases that are considered as direct, even if you already have a Coupa profile for your relationships with other customers, you will not be able to use Coupa with Olymel until later, when this type of service is integrated into the platform on the Olymel side. 

*To better understand if you are considered a supplier of indirect purchases, please refer to the answer to question 1.

After the introduction of Coupa, we ask and advise suppliers of indirect purchases* to submit all their invoices through the Coupa Supplier Portal.

For all other suppliers, you will be able to continue with your current billing methods until the announcement of your integration with CSP.

*To better understand if you are considered a supplier of indirect purchases, please refer to the answer to question 1.

The supplier will have to manage its ordering and billing process through the CSP for indirect purchases* and continue with its current billing methods for other products and services.

*To better understand what is considered indirect purchases, please refer to the answer to question 1.

If a supplier already uses Coupa for another organization, it typically does not need to re-register on the Coupa Supplier Portal. Its existing account should be sufficient to handle transactions with multiple organizations using Coupa. In addition, the supplier can manage its profile for different clients from a single Coupa account.

If a supplier is unable to register on the Coupa portal, he will need a valid email address to receive purchase orders. Any questions on this subject may be addressed to:  .

If you are a supplier for indirect purchases*, no matter the frequency or purpose of your invoices and the status of your organization (e.g., non-profit organization, charity, public or private entity), our new electronic procurement system, Coupa, will apply to you. 

Invoices that will be sent to Olymel by means other than Coupa will be processed manually.

 Note: Invoice submission through the Coupa Supplier Portal will ensure efficient processing and fast payments. 

*To better understand what is considered indirect purchases, please refer to the answer to question 1.